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ERSS033.pdf

Article Title : The Business Process Reconstruction of University Library Based on the Service Innovation
Author(s) : Lihua Chen
Corresponding Author : Lihua Chen
Keywords : Service Innovation; University Library; Business Process Reconstruction.
PDF : http://download.bcpub.org/proceedings/2020/ERSS2020/ERSS033.pdf
Abstract

In the context of service innovation, this paper explains the background of the library changes, the problems, and the developing trends, and points out that the business process reconstruction has become a trend. In addition, it introduces the concept of business process reconstruction and flattening, proposes the plan of process reconstruction with a detailed explanation.

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